Quality Management

Our most important principle is 'learner first' - putting the needs of people we work with at the heart of decisions.

Managing the quality of programmes, tutors, materials and the support we provide is a vital, ongoing process that means continually improving what we do and how we do it.

 

How we measure quality

We use the European Framework for Quality Management (EFQM) to develop, deliver, review and learn from the work we do.

Quality Scotland has recognised us as 'Committed to Excellence'. This means that our approach to quality management is embedded within our working practices and is making a continual impact.

We have a dedicated Quality Manager who oversees this work and ensures that continual improvement is part of our organisational culture.

EFQM Venn 2

Social Enterprise Roundtable with SEA Australia

Kibble Podcast Network

Social Enterprise Academy CEO Neil McLean and the team from SEA Australia, spoke to Kibble Podcast Network about how social enterprise in Australia compares to Scotland. 

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Reflect on 2017’s Lollipop Moments

Gill Dolphin, SEA Tutor

Stories give us great insight into how small actions can make a huge impact – leadership is made up of lots of these potential 'lollipop moments' Read on...

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ILM
HIE
European Social Fund
Scottish Government