Quality Management

Our most important principle is 'learner first' - putting the needs of people we work with at the heart of decisions.

Managing the quality of programmes, tutors, materials and the support we provide is a vital, ongoing process that means continually improving what we do and how we do it.

 

How we measure quality

We use the European Framework for Quality Management (EFQM) to develop, deliver, review and learn from the work we do.

Quality Scotland has recognised us as 'Committed to Excellence'. This means that our approach to quality management is embedded within our working practices and is making a continual impact.

We have a dedicated Quality Manager who oversees this work and ensures that continual improvement is part of our organisational culture.

Release of Social Enterprise in Scotland: Census 2019

CEIS

4 September 2019 Aileen Campbell, Cabinet Secretary for Communities and Local Government, announced the Census’s key findings this morning at the annual Community Enterprise in Scotland...

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Sector Representation on Social Enterprise Boards

Graham Bell OBE

Graham Bell OBE, former Chair of the Social Enterprise Academy board, reflects on his 12 years as a trustee and his hopes for the future of social enterprise boards in Scotland. Read the...

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ILM
HIE
Living Wage
Scottish Government